24/7 Obstetric & Emergency: +91 (0) 79 4000 0108
OPD: 08:30 AM – 08:30 PM
Ahmedabad, Gujarat

Patient & Visitor Guide

Everything you need to know about planned admissions, maternity packages, insurance cashless claims, visiting hours, and clinical consultations with Dr. Khushbu Bhandari and Dr. Mayank Shah.

Senior Faculty Guidance

Clinical Consultation & Admissions Advisory

Elective admissions, high-risk maternity packages, and laparoscopic procedures are personally supervised by Dr. Khushbu Bhandari (M.S. Obs & Gyn, FMAS, Laparoscopic Surgeon, Expert in High-Risk Pregnancy) and Dr. Mayank Shah (M.S. Obs & Gyn, Gold Medalist, Laparoscopy and Infertility Specialist).

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Hospital Admission

Transparent Admission Procedures

We have designed our front-office workflow to minimize paperwork so patients and expectant mothers can settle comfortably into their rooms.

Maternity & Elective Surgery

Planned Hospital Admission

For scheduled deliveries, elective Cesarean sections, or laparoscopic surgeries planned with Dr. Khushbu Bhandari or Dr. Mayank Shah:

  • Report to the Central Admission Desk on Level 1 at your designated time.
  • Submit your doctor's admission order sheet and government identity proof.
  • Select your preferred room category (LDR Birthing Suite, Private Room, or Semi-Private).
  • Receive your patient identification wristband and attendant security pass.
Acute Obstetric & Critical

Emergency Obstetric Admission

In urgent situations, clinical stabilization and fetal monitoring take absolute priority over paperwork:

  • Patient is wheeled immediately into the 24/7 Obstetric Triage Bay for examination.
  • Obstetric team initiates diagnostic ultrasound, fetal heart monitoring, and pain relief.
  • Attendant completes basic intake formalities at the emergency reception.
  • Direct transfer to LDR Birthing Suite, Modular OT, or Level-III NICU as required.
Financial Assistance

Insurance & TPA Cashless Desk

Harmony Hospital collaborates with major health insurance companies and Third-Party Administrators (TPAs) to streamline cashless approvals.

Our dedicated insurance coordinators manage pre-authorization requests, queries from claim adjudicators, and final discharge settlements so families can focus on their loved one's recovery.

Documents Required for Cashless Pre-Authorization:

  • Valid Health Insurance E-card or Policy Document
  • Government Photo ID of Patient & Primary Insured (Aadhaar / PAN / Passport)
  • Treating Doctor's Initial Consultation Paper & Admission Advice
  • Relevant Diagnostic Reports (Blood work, X-rays, MRI/CT scans)
Client Placeholder: Insert hospital specific empanelled TPA list upon client confirmation.

TPA Support Helpdesk

Located in the main hospital lobby next to Central Admissions.

Operational Hours:
Monday – Saturday: 08:30 AM – 08:00 PM
Sunday: 09:00 AM – 02:00 PM (Emergency Desk 24/7)
TPA Direct Telephone:
+91 (0) 79 4000 0100 (Ext. 204)
Inpatient Access

Visiting Hours & Hospital Rules

Strict visiting regulations help preserve peace, quiet, and infection-controlled environments for recovering patients.

General Inpatient Rooms

Visiting is restricted to specific morning and evening slots to allow clinical rounds, treatments, and adequate rest:

  • Morning Visiting: 11:00 AM – 12:30 PM
  • Evening Visiting: 05:00 PM – 07:00 PM
  • Maximum 2 visitors permitted at the bedside at any given time.
  • Attendants must display their security pass whenever traversing hospital corridors.

Intensive Care Units (ICU & NICU)

To protect critically ill patients from cross-infection:

  • ICU Visiting Window: 12:00 PM – 01:00 PM & 05:30 PM – 06:30 PM
  • Strictly one immediate family member permitted for 10 minutes.
  • Mandatory hand sanitization, shoe covers, and protective masks prior to entry.
  • Children below the age of 12 are strictly not permitted inside ICUs.
Ethical Care

Patient Charter of Rights & Responsibilities

Right to Dignity & Informed Medical Consent

Every patient has the right to considerate, respectful care irrespective of gender, religion, or background. You have the right to receive complete, clear explanations of your diagnosis, planned interventions, potential risks, and alternative options prior to giving formal written consent.

Right to Medical Record Privacy & Confidentiality

All clinical communications, test results, radiology films, and billing records are treated with strict confidentiality. Medical details are never disclosed to unauthorized parties without explicit patient or guardian authorization.

Right to Itemized Financial Billing & Price Estimates

You have the right to receive an upfront estimated cost breakdown for planned procedures and an itemized final bill upon discharge detailing pharmaceuticals, consumables, laboratory investigations, and professional surgeon fees.

Patient & Attendant Responsibilities

Patients are responsible for providing truthful and complete health histories, including prior surgeries and current medications. Visitors must respect silence in corridors, avoid smoking or tobacco anywhere on hospital grounds, and follow staff instructions during code activations.

Immediate Medical Response

Need Emergency Obstetric or Women's Critical Care?

Our dedicated 24/7 women's emergency department and obstetric surgical suites are staffed round the clock with Dr. Khushbu Bhandari and Dr. Mayank Shah leading high-risk pregnancy and acute care response.

Direct 24/7 Emergency Dispatch

+91 (0) 79 4000 0108

Ambulance Fleet Dispatch: +91 (0) 79 4000 0109