Patient Privacy & Health Data Governance

Last Updated: October 2026 | Document Reference: HWH-CLIN-DATA-POL-04

1. Our Commitment to Patient Health Confidentiality

At Harmony Women’s Hospital, protecting your sensitive personal and medical information is an essential part of the care we provide. We adhere to clinical privacy guidelines, the Digital Personal Data Protection framework, and standard healthcare accreditation benchmarks (NABH).

2. Categories of Information We Collect

When you register for OPD consultations, inpatient admissions, or diagnostic testing, we collect:

• Demographic Details: Full name, age, gender, contact number, permanent address, and emergency family contact.
• Clinical Health History: Prior hospitalizations, past surgeries, known allergies, chronic conditions, and current prescriptions.
• Diagnostic & Imaging Files: Laboratory blood reports, pathology tissue biopsies, ECG telemetry, and digital MRI/CT/Ultrasound DICOM imaging files.
• Financial & Insurance Records: TPA insurance policy documents, cashless pre-authorization records, and billing receipts.

3. Purpose and Use of Medical Information

Your medical information is utilized solely for:

• Providing accurate medical evaluation, surgical planning, and safe bedside treatment.
• Reviewing cases within our multidisciplinary clinical and high-risk pregnancy boards.
• Facilitating cashless claims processing with your authorized health insurance provider or TPA.
• Mandatory statutory disease reporting as required by national public health authorities.

Harmony Women’s Hospital never sells, leases, or trades patient contact numbers or diagnostic data to third-party commercial marketing brokers.

4. Digital Record Security & Encryption

All electronic hospital management system (HMS) files and Picture Archiving and Communication Systems (PACS) are housed behind secured enterprise firewalls with role-based access logs. Only clinicians and nursing staff directly involved in your care are authorized to access inpatient charts.

5. Your Rights Regarding Medical Records

As a patient or authorized legal guardian, you have the right to:

• Request a verified copy of your hospital discharge summary and laboratory diagnostic reports.
• Request DICOM disc copies of your MRI, CT, or ultrasound examinations from the Department of Radiodiagnosis.
• Request correction of demographic errors on your patient profile card.
• Lodge a grievance regarding confidentiality or data handling with our Medical Superintendent.

6. Medical Records Officer & Grievance Contact

For inquiries regarding health information access or clinical privacy concerns, contact our Medical Records Department (MRD):